Terms & Conditions

General information

Woodstock Guitars
Odensegade 4, Baghuset
8000 Aarhus C
Denmark

CVR. nr. 16155772
Tel:  +45 86 12 21 89
Email: info@woodstockguitars.dk

Payment

We accept the following payment methods:

Dankort, Visa/Dankort, Visa Electron and MasterCard

Funds will be debited from the customer’s card when the item is shipped.

Delivery

Shipping costs DKK60 on orders under DKK2000. Orders over DKK2000 have free shipping in Denmark. Shipments are usually handled by GLS in Denmark, and DHL, FedEx and UPS internationally.

Orders will be processed and shipped usually within one to three working days, provided the product is in stock.

Should the product not be in stock, we will order it from our supplier. In this case, delivery time of seven to 14 days is to be expected. If you have any enquiries regarding products that are not on our website, you are welcome to contact us on the number and email address above.

Delivery Costs

Shipments are usually handled by GLS in Denmark, and GLS, DHL, FedEx and UPS internationally. International currency amounts below are live feeds so may vary slightly from your final charge but it will be very minimal.

Webstore Guide

• Add the desired product to the ”Shopping Cart”.
• Click on the ”Shopping Cart” icon and proceed to Checkout.
• Provide the required information.
• Click on ”Confirm & Place Order”
• Provided that the above is carried out correctly, an invoice will be sent via email within a short time.

Please note!
Upon ordering a product you are obliged to pay.

Warranty & Guarantee

• 6 month guarantee.
• 2 years warranty
• As a consumer you have a 2 year warranty, as according to Danish Law. You can have your product exchanged and/or repaired.
• The guarantee and warranty of the product is void if the fault is caused by the costumer, including incorrect software set-up, mistreatment and misuse of the product as well as incorrect use and application or lack of maintenance.
• This also applies to instruments that are damaged by temperature changes and other environmental damage (e.g drying out)
• Upon filing a warranty claim, it is a requirement that this is justified and demonstrable and that the fault is not caused by incorrect use or harmful behaviour. You must notify us (file your claim) within two months after discovery of any potential fault with the product.
• Your receipt is proof that you have bought and paid for your product and serves as your proof of warranty, so take good care of it!

Returns

You have 14 days return on items bought in our web store.

This right expires two weeks after the day that you:

• Have received your product
• Have the final product in physical possession, in situations where there are agreement on several different products in one order, delivered individually
• Have the last part in physical possession when ordering a product consisting of several parts

You must notify us that you wish to claim your return right within 14 days of receiving your product. Notification must be given to Woodstock Guitars in writing, via email to info@woodstockguitars.dk. Please include your web order or invoice number.

You are required to clearly state that you wish to use your return right. You cannot simply refuse to receive the product upon delivery.

Returning products

If a purchased product is to be returned, you are responsible for the immediate expenses in connection herewith. You are also responsible for shipping the product back to us without any unnecessary delay, and within 14 days of notifying us that you wish to invoke your return right.

Furthermore, the condition in which the product is found upon return is also your responsibility. The product must be packaged properly and delivered in the same state as it was upon reception.

Please add a copy of the receipt and/or invoice you were given upon purchase, so that it is easier for us to determine which order the returned product relates to as well as a description clarifying why you wish to return the product.

Return Address

All returned goods must be shipped to:

Woodstock Guitars
RETURNS
Bøgekildevej 8
8361 Hasselager
Denmark

IMPORTANT: Returned goods must be shipped to the address above, they cannot be returned in person to our shops

Refund upon purchase via Web Store

If you wish to return your purchase, you will be given a refund equivalent to the price originally paid for the product itself.

Please note!

Unless your product is faulty or not as described, we do not refund original shipping costs. In case of damage to the product which you are responsible for, the refund will be reduced.

By law we can withhold repayment until we have received the product you wish to have returned.

In accordance with Danish Law, we do not offer returns on software with broken seals or digitally downloaded, neither do we provide this on specially ordered products. For hygienic reasons we do not refund or return any orally operated instruments. Neither do we accept in-ear monitors if these have been used.

State of the product upon return:

You will only be charged with any potential impairment of the product caused by harmful handling and maintenance, i.e. you can test the product as you would in a physical store. If the product is used more than this, we consider it used and you will not receive a full refund depending on the state of the product, as well as the severity of wear and damage.

You may test the product, but not actually utilize it fully.

What do we do with your personal information?

To buy from us, you must provide the following information:

• Name
• Address
• Phone
• Email address

We register your personal information in order to ship your ordered product to you.

We will never gather any personal information about you without your consent, so that you are informed of what information we gather and why.

The CEO of Woodstock Guitars and the employees have access to personal information. The IT Director of www.woodstockguitars.dk also has access to personal information.

Information given to www.woodstockguitars.dk is not distributed or given up to any third-parties and we never register or keep any sensitive personal information.

We do not encrypt stored personal information.

As registered in our database, you have the right to know what information we have about you. You also have the right to demand that we delete them, according to Danish Law. Contact regarding this should be directed to Woodstock Guitars.

Complaints

If you wish to file a complaint, please contact:

Woodstock Guitars
Odensegade 4, Baghuset
8000 Aarhus C
Denmark

+45 86 12 21 89
info@woodstockguitars.dk

Disclaimer

Woodstock Guitars cannot be held responsible for typing mistakes, technical errors and/or difficulties as well as issues regarding our website, storage and stock errors, errors in specifications or prices due to lack of website update as we cannot be held responsible for price changes and differences, changes in currency and rates or sold out products.

Woodstock Guitars are in all cases without responsibility for any loss the costumer may experience due to delayed delivery.

We accept responsibility according to Danish Law.